Repair Management
Our End-to-End
Motor Repair Solution
We provide a total, end-to-end motor repair management solution that seamlessly manages all elements of a motor accident repair. This includes everything from the first notification of loss, through to delivering a high-quality repair outcome for your customers.
Our repair management program takes the hassle out of managing motor accident repairs whilst providing measurable cost savings and making your claim processing more efficient.
Contact us today on 1300 739 470 to talk to one of our repair management specialists.
Efficiency in Processing Repairs
At AAMC, efficiency is key. Our team understands the importance of getting a repair process underway quickly. We’ve established an end-to-end repair management service that cuts costs and complexity for insurers. This is critical for small to medium-sized insurers, underwriters and corporates who’re unable to secure any significant discounts on repair and claims costs due to their smaller claims volumes.
Our repair management service incorporates our nationwide motor loss assessing capabilities and provides all the critical service elements required to deliver a cohesive, customer-centric repair solution for both specialist light and heavy commercial vehicles.
Elements of Our
Tailored Repair Management Program
There are several key elements to our tailored repair management program, including:
- 24/7 First Notification of Loss (FNOL)
- Digital interface for FNOL and customer communications
- Client portals, call centre and digital pro-active repair progress updates
- Not-At-Fault TP intervention
- National Network of Partnered Repairers
- Total Loss Management
- Rental car provision and administration
- Post Repair inspections and Quality audits
- Customer satisfaction surveys
- Detailed Management Information and Reporting
National Network of Partnered Repairers
National Network of Partnered Repairers
Total Loss Management
Total Loss Management
Robust Cost Containment Strategy
Our repair management service is an investment for your business. With a national network of repairers, we are able to secure fixed prices for your repairs, saving you money with each claim.
By outsourcing this process to AAMC, you’ll save on the operational expenses of keeping an internal repair management team. So, your control over third party costs, reduced operational costs, and reduced repair costs works to increase your company’s bottom line.
Why partner with us for Repair Management?
There are several reasons to consider partnering with AAMC for your repair management requirements.
Reduced motor vehicle repair costs
We have the infrastructure and supply chain to get your customers vehicles repaired for less, improving your bottom line.
Reduced Op-Ex
By outsourcing your repair management significant savings in operational expenses can be realised.
Control of Third Party costs
Our Repair Management program proactively engages with third parties to control repair costs and avoid potential unnecessary hire car and legal expenses.
Shorter Claim Cycle Times
By avoiding duplication and decreasing cycle times, we deliver substantial savings in your claims handling expense.
Improved Customer Satisfaction
Our Repair Management program allocates the correct resources, speeds up processes, and keeps the customer engaged and updated – leaving your customers satisfied.
How We Saved This Insurer 60% on Repair Costs
Repair Management
One of AAMC’s insurance clients came to us for our repair management service. They’d received a repair estimate for a Nissan GT-R with $60,000 of repairs quoted. However, the car only had minor damage and was still in a safe driving condition. By confirming the repair with the manufacturer and validating the method, we secured our insurance client a 60% saving in repair costs.
20 Years
160 Employees
Our company employs more than 160 people, and proudly works with the Australian motor insurance industry. This includes companies such as RACQ, Allianz, QBE, GT Insurance, Suncorp, and many more.
Nation wide reach
Start to finish service
National Approach
Get in touch with us
Want to find out more about how AAMC does things differently? Contact our experienced team today.
Our Other Services
Along with repair management, AAMC also provides a range of other services.
Loss Assessing
We deliver a comprehensive assessing service for when and where it’s needed. Our specialist loss assessing services include:
- Mechanical and liability
- Heavy vehicles, machinery, agricultural, plant and equipment
- Caravans and recreational vehicles
- Vintage and enthusiast vehicles
- Prestige and exotic vehicles
Using a comprehensive onboarding program, we’ll tailor a solution specifically to the needs of your claim.
Complex & Technical Assessing
Motor claims that have highly complex circumstances is our speciality at AAMC. We can assist with:
- Motor-related liability claims
- Unique, high-end and exotic vehicles
- Classic and highly modified vehicles
- Specialist commercial machinery, plant and equipment
- At-fault 3rd party claims
- Post-repair inspections and preparation of expert witness reports
- Market value appraisals
- Development of strategies for complex motor claims (consulting)
We’re happy to work with you on a one-off basis, as you need, or to team up with you for a strategy that can be applied to all of your claims.
Contact AAMC Today
Get in touch with the team at AAMC today to learn more about our motor repair management services.