Careers
Become part of the
AAMC team
AAMC are Australia’s leading motor accident management and assessing specialist. In 2022 we will achieve a significant milestone in having been providing services to Australia’s leading motor insurers for 20 years. As we continue to grow and develop, we’re always on the look out for talented and skilled insurance and motor repair experts to join our team.
Working at AAMC is never boring. Providing a range of services to leading Australian insurers across a variety of vehicle types from motorcycles through to heavy transport and high-end luxury cars results in a challenging, exciting and deeply rewarding place to work.
Let us know below if you’re interested in joining our team.
Small business values in a medium-sized organisation.
If you’re ready a new challenge and desire the benefits of working for a medium sized organisation with diversity, equality and inclusion at the core of its employment principles then AAMC is the place you. We foster a diverse and inclusive environment encouraging different ideas, new approaches and the sharing of knowledge gained from different backgrounds and experience.
Current AAMC Job Listings
Claims Officer – Heavy Motor Vehicle Insurance
Melbourne VIC (Remote)
About the Role – 100% Work from Home
We are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/repairer environment. People who understand the end-to-end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.
You will be responsible for a large and fast-moving portfolio of heavy motor vehicle insurance claims that specifically manage the repair process. You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.
Daily responsibilities are varied and include:
- Data entry for new claim lodgment.
- Telephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc.)
- Invoice and report reconciliation
- Critical thinking to negotiate and resolve a variety of disputes with multiple stakeholders
- Assist insurers with recovery action
- Utilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)
Skills & Experience
Essential
- Motor insurance experience
- Intermediate knowledge of Microsoft Office suite, including Outlook
- Demonstrated exceptional customer service
- Strong verbal communication skills
- Attention to detail
- Ability to interact in a diverse environment
Advantageous
- Heavy motor industry knowledge highly desirable
- Claims management/repairer experience
- Ability to work independently and within a team
- Demonstrated time management skills in a fast-paced environment
- Ability to rapidly adapt to seasonal workflow.
Motor Loss Assessor – Heavy Motor Vehicles
Sydney NSW (Remote)
What is on offer
Are you an experienced Heavy Vehicle Motor Loss Assessor?
You must be a trade qualified Panel Beater, Diesel Mechanic or Spray Painter. AAMC have a full-time position available now for a Heavy Motor Vehicle Assessor servicing Sydney and NSW.
Motor Vehicle Assessors
Our Assessors work in specific and surrounding areas, providing a service unparalleled in this industry – careful, expert, reliable and fast – a hard-working attitude – where going the extra mile is part of what we do, every day.
Key Responsibilities
- Undertake Heavy Motor and Machinery Motor vehicle loss assessments
- Prepare and submit repair and total loss assessment reports
- Complete written off vehicle report and salvage instructions
- Complete heavy motor and machinery assessments via images in remote locations
- Monitor and report on a managed repair process for large heavy motor vehicles and machinery losses
- Contact vehicle repairers, vehicle owners and insurance companies as required ensuring completion
- Conduct follow-ups, including re-inspections as required
- Develop professional relationships with vehicle repairers throughout the region
- Negotiating, monitoring, and communicating outcomes to vehicle owner/driver as per legislation
- Preparing detailed, accurate assessment reports
- Undertake travel when required, at times interstate
- Know when to liaise at a higher level on technical or customer service issues
- Communicate professionally – with everyone
- National Australian Police Check and Traffic History Check will be required for the successful applicant
Your Expertise – will include
- Automotive (Spray Painting/Mechanical/Panel Beating) Trade qualification at least to Certificate III
- Experience with heavy motor vehicle and machinery insurance claims procedures
- Proven ability to write reports on heavy motor vehicle and machinery loss assessments
- Current Motor Vehicle License
- Willingness to participate in AAMC’s professional development training opportunities
- Thorough knowledge of the insurance legislation as it applies to Motor Loss Assessing
- Exceptional communication and negotiation skills
Personal qualities
- High degree of motivation and initiative, combined with professional integrity
- Fantastic time and self-management skills
- Ability to prioritise competing demands
- Computer and keyboard skills, proven ability to learn new software packages
- Calm and measured behaviour in a catastrophe situation
If you’re ready to make an impact in a fast-moving industry, apply today!
Account Manager
Adelaide SA (Remote)
About the role
Are you a relationship-builder with insurance industry knowledge and a passion for customer success?
Do you thrive on solving challenges and driving business growth? AAMC is looking for a dynamic Account Manager to strengthen partnerships, support customer needs, and maximise opportunities in the motor insurance sector.
- Leverage your insurance claims knowledge and expertise to support and grow client relationships
- Develop strong internal and external partnerships to drive success
- Solve operational challenges and enhance customer experience
- Identify opportunities to expand AAMC’s innovative motor accident management services
Key Responsibilities:
- Develop strong internal relationships with key stakeholders – be an expert for all our products and services
- Analyse customer data and operational metrics to identify trends, anticipate challenges, and recommend proactive solutions that enhance service delivery
- Monitor and analyse client payment trends, identify referral points, resolve overdue payments, manage follow ups, and account ownership of smaller clients
- Develop and maintain a strong understanding of the CRM software Zoho
- Assist in managing the AAMC Repair Network – updating information relating to supplier, logistics partner, and supply chain information
- Assist with the renewal of agreements and contracts with existing customers, and implementing strategies to resolve issues related to Customer Service Level Agreements (SLA’s)
- Assist in preparing tender responses and bids, plus prepare monthly activity reports
We are a National company and you will be working with clients all over Australia, so if you’re ready to make an impact in a fast-moving industry, apply today!
Account Manager
Brisbane (Remote)
About the role
Are you a relationship-builder with insurance industry knowledge and a passion for customer success? Do you thrive on solving challenges and driving business growth?
AAMC is looking for a dynamic Account Manager to strengthen partnerships, support customer needs, and maximise opportunities in the motor insurance sector.
- Leverage your insurance claims knowledge and expertise to support and grow client relationships
- Develop strong internal and external partnerships to drive success
- Solve operational challenges and enhance customer experience
- Identify opportunities to expand AAMC’s innovative motor accident management services
Key Responsibilities:
- Develop strong internal relationships with key stakeholders – be an expert for all our products and services
- Analyse customer data and operational metrics to identify trends, anticipate challenges, and recommend proactive solutions that enhance service delivery
- Monitor and analyse client payment trends, identify referral points, resolve overdue payments, manage follow ups, and account ownership of smaller clients
- Develop and maintain a strong understanding of the CRM software Zoho
- Assist in managing the AAMC Repair Network – updating information relating to supplier, logistics partner, and supply chain information
- Assist with the renewal of agreements and contracts with existing customers, and implementing strategies to resolve issues related to Customer Service Level Agreements (SLA’s)
- Assist in preparing tender responses and bids, plus prepare monthly activity reports
We are a National company and you will be working with clients all over Australia, so if you’re ready to make an impact in a fast-moving industry, apply today!
Team Leader – TP Duplication
Melbourne (Remote)
About the role
We are looking for a customer-focused Team Leader to oversee the delivery of quality and efficient customer service by our TP Duplication team.
At AAMC we use multiple claims and assessing systems for our clients which requires us to transfer data from one platform to another.
The TP Duplication team has been created to manage and process data into all third-party systems from within our own operating system.
Your key responsibilities will include:
- Lead and supervise a team of consultants, fostering a collaborative and high performing culture
- The end-to-end claims processing workflow, ensuring accuracy, adherence to guidelines, and timely resolution
- Analyse and resolve complex claims issues, providing guidance to team members as needed
- Monitor team performance metrics, identify areas for improvement, and implement strategies to enhance productivity and efficiency
- Building and nurturing relationships with clients and internal stakeholders
- Promptly investigating and resolving customer complaints that may arise to ensure client satisfaction
- Developing and maintaining a good working knowledge of the products and services delivered to clients, and providing information as required
- Maintaining a detailed understanding of client service agreements, and communicating any changes of client requirements to all key stakeholders
- Conducting business process reviews to identify new and improved ways of working
- Managing department projects with support of the Customer Service Manager.
- Ensure our customer service delivery and quality is at the highest standard and relative legislative requirements are met
- Recruitment and training of new staff and identifying/implementing individual professional development opportunities
- Assisting in onboarding of new clients and ensuring that our processes are updated and managed to align with agreed SLA’s
- Creating a positive work environment focused on teamwork and collaboration supported by our high-performance culture
About You
To be considered for this role, you will need to be able to demonstrate:
- Experience in and knowledge of motor claims management is essential
- Knowledge of third party claims desirable
- Excellent time management skills
- Minimum 4 years in a call centre leadership type role
- Has a passionate and positive attitude that inspires team to exceed goals
- Ability to create and maintain solid working relationships with both external and internal stakeholders
- An ability to lead and coach teams and individuals in the achievement of agreed goals
- Thorough knowledge of business management / customer service software systems.
- An ability to lead initiatives and manage responsibility and specific projects
- Strong written and verbal communication skills
- An ability to work collaboratively with cross-functional teams, seeking input and buy-in from various stakeholders
- Intermediate knowledge of Microsoft Office suite
- A qualification in Management will be highly regarded
Team Leader – TP Duplication
Brisbane (Remote)
We are looking for a customer-focused Team Leader to oversee the delivery of quality and efficient customer service by our TP Duplication team.
At AAMC we use multiple claims and assessing systems for our clients which requires us to transfer data from one platform to another.
The TP Duplication team has been created to manage and process data into all third-party systems from within our own operating system.
Your key responsibilities will include:
- Lead and supervise a team of consultants, fostering a collaborative and high performing culture
- The end-to-end claims processing workflow, ensuring accuracy, adherence to guidelines, and timely resolution
- Analyse and resolve complex claims issues, providing guidance to team members as needed
- Monitor team performance metrics, identify areas for improvement, and implement strategies to enhance productivity and efficiency
- Building and nurturing relationships with clients and internal stakeholders
- Promptly investigating and resolving customer complaints that may arise to ensure client satisfaction
- Developing and maintaining a good working knowledge of the products and services delivered to clients, and providing information as required
- Maintaining a detailed understanding of client service agreements, and communicating any changes of client requirements to all key stakeholders
- Conducting business process reviews to identify new and improved ways of working
- Managing department projects with support of the Customer Service Manager.
- Ensure our customer service delivery and quality is at the highest standard and relative legislative requirements are met
- Recruitment and training of new staff and identifying/implementing individual professional development opportunities
- Assisting in onboarding of new clients and ensuring that our processes are updated and managed to align with agreed SLA’s
- Creating a positive work environment focused on teamwork and collaboration supported by our high-performance culture
About you
To be considered for this role, you will need to be able to demonstrate:
- Experience in and knowledge of motor claims management is essential
- Knowledge of third party claims desirable
- Excellent time management skills
- Minimum 4 years in a call centre leadership type role
- Has a passionate and positive attitude that inspires team to exceed goals
- Ability to create and maintain solid working relationships with both external and internal stakeholders
- An ability to lead and coach teams and individuals in the achievement of agreed goals
- Thorough knowledge of business management / customer service software systems.
- An ability to lead initiatives and manage responsibility and specific projects
- Strong written and verbal communication skills
- An ability to work collaboratively with cross-functional teams, seeking input and buy-in from various stakeholders
- Intermediate knowledge of Microsoft Office suite
- A qualification in Management will be highly regarded
Motor Loss Assessor – Heavy Motor Vehicles
Are you an experienced Heavy Vehicle Motor Loss Assessor?
You must be a trade qualified Panel Beater, Diesel Mechanic or Spray Painter. Are you an experienced Heavy Vehicle Motor Loss Assessor? You must be a trade qualified Panel Beater, Diesel Mechanic or Spray Painter. AAMC have a full-time position available now for a Heavy Motor Vehicle Assessor servicing Sydney and NSW.
Motor Vehicle Assessors
Our Assessors work in specific and surrounding areas, providing a service unparalleled in this industry – careful, expert, reliable and fast – a hard-working attitude – where going the extra mile is part of what we do, every day.
Key Responsibilities
- Undertake Heavy Motor and Machinery Motor vehicle loss assessments
- Prepare and submit repair and total loss assessment reports
- Complete written off vehicle report and salvage instructions
- Complete heavy motor and machinery assessments via images in remote locations
- Monitor and report on a managed repair process for large heavy motor vehicles and machinery losses
- Contact vehicle repairers, vehicle owners and insurance companies as required ensuring completion
- Conduct follow-ups, including re-inspections as required
- Develop professional relationships with vehicle repairers throughout the region
- Negotiating, monitoring, and communicating outcomes to vehicle owner/driver as per legislation
- Preparing detailed, accurate assessment reports
- Undertake travel when required, at times interstate
- Know when to liaise at a higher level on technical or customer service issues
- Communicate professionally – with everyone
- National Australian Police Check and Traffic History Check will be required for the successful applicant
Your Expertise – will include
- Automotive (Spray Painting/Mechanical/Panel Beating) Trade qualification at least to Certificate III
- Experience with heavy motor vehicle and machinery insurance claims procedures
- Proven ability to write reports on heavy motor vehicle and machinery loss assessments
- Current Motor Vehicle License
- Willingness to participate in AAMC’s professional development training opportunities
- Thorough knowledge of the insurance legislation as it applies to Motor Loss Assessing
- Exceptional communication and negotiation skills
Personal qualities
- High degree of motivation and initiative, combined with professional integrity
- Fantastic time and self-management skills
- Ability to prioritise competing demands
- Computer and keyboard skills, proven ability to learn new software packages
- Calm and measured behaviour in a catastrophe situation
Motor Loss Assessor – On road & WFH
About the Role – Brisbane, QLD and Work from Home
Are you a panel and paint shop manager or estimator, or an experienced motor assessor looking for a change?
Are you tired of corporate politics, boring work that leaves you unfulfilled, and the prospect of a dead-end job?
If so, we would love to hear from you.
We currently have a full-time position available for an on-road Motor Assessor.
At AAMC, you’ll never be bored. You won’t be stuck in a single location completing dull, repetitive work.
You’ll have the flexibility that you need to achieve a balance between your work life and your personal life.
Your days will be interesting and varied, and will help you grow and develop as an assessor.
Your key responsibilities will include:
- Conducting assessments and preparing detailed assessment reports
- Negotiating, monitoring, and communicating outcomes to clients and claimants
- Managing relationships with repairers
- Controlling client costs in line with business requirements
- Calculating vehicle values in line with accepted industry guidelines
- Undertake local and regional travel (as required)
Claims Officer – Motor Vehicle Insurance | Work from Home
About the Role – 100% Work from Home
We are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/assessing environment.
People who understand the end-to-end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.
You will be responsible for a large and fast-moving portfolio of motor vehicle insurance claims that specifically manage the repair process.
You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.
Daily responsibilities are varied and include:
- Data entry for new claim lodgement.
- Telephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc)
- Reconciliation of accounts receivable
- Critical thinking to negotiate and resolve a variety of disputes with multiple stakeholders
- Assist insurers with recovery action
- Utilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)
Motor Loss Assessor – On road & WFH
Motor Assessor – On Road & WFH – you can be based anywhere in Australia!
Are you a panel and paint shop manager or estimator, or an experienced motor assessor looking for a change?
Are you tired of corporate politics, boring work that leaves you unfulfilled, and the prospect of a dead-end job?
If so, we would love to hear from you.
About the role
At AAMC, you’ll never be bored. You won’t be stuck in a single location completing dull, repetitive work.
You’ll have the flexibility that you need to achieve a balance between your work life and your personal life.
Your days will be interesting and varied and will help you grow and develop as an assessor.
Your key responsibilities will include:
- Conducting assessments and preparing detailed assessment reports
- Negotiating, monitoring, and communicating outcomes to clients and claimants
- Managing relationships with repairers
- Controlling client costs in line with business requirements
- Calculating vehicle values in line with accepted industry guidelines
- Know when to liaise at a higher level on technical or customer service issues
- Communicate, communicate and then communicate – with everyone
- Undertake local and regional travel (as required)
About Us
AAMC proudly describe our 200+ people (and our company) as truly Australian in spirit – genuinely helpful mates – where nothing is too hard.
Join the market leaders in Motor Accident Management – be rewarded, be the best you can be – join our experienced and qualified team of over 100 Motor Loss Assessors, supported by State & Territory Managers, complemented by more than 90 Accident Management Officers.
AAMC are the No. 1 choice of virtually every Insurer in Australia for motor vehicle assessments – a national company with an ever-increasing geographical footprint in every state and territory of Australia.
AAMC prides itself on its professional, yet friendly culture, where everyone has a ‘can do’ approach and a focus on our exceptional customer service.
As the first company in Australia to obtain the new Cert IV in Vehicle Loss Assessing, we know our assessors enjoy working with us and are pleased to be recognised for their professionalism and expertise.
About you
To be considered for this role, you will need to be able to demonstrate:
- Solid understanding of the insurance assessing industry
- Motor vehicle trade qualified (preferred) – preferably Panel Beating or spray painting
- Experience as a repair shop manager or estimator (preferred)
- Calm and level-headed manner
- Willingness to participate in AAMC’s ongoing training opportunities
- Ability to learn or have knowledge of the insurance legislation as it applies to Motor Loss Assessing
- Knowledge of MS Office applications and proven ability to learn new software packages
- Excellent communication skills – written and verbal
- Exceptional negotiation and influencing skills
- Self-motivated and able to work autonomously – Fantastic time and self-management skills
- Current valid drivers’ license (essential)
- National Australian Police Check and willingness to obtain
What’s in it for you?
As well as a fun, energetic work environment, AAMC can offer:
- An industry leading salary commensurate with your experience + superannuation + internet allowance
- Comprehensive induction and training programs provided, with ongoing support from senior staff and leaders
- The ability to be based from home, but not tethered to your desk
- A generous car allowance or fully maintained company vehicle
- The tools of trade required to complete your job – all state of the art equipment (phone, office equipment etc)
- Work with an exceptional team – regular meetings held to share ideas and experience
- Technical and administrative support when you need it
- Progressive learning and development to keep you on track and up to date
In addition, AAMC provides the option to move between our states and departments as vacancies arise. We currently have assessors all over Australia specialising in digital/video assessing, heavy motor vehicles, machinery, motorcycles, prestige and exotic vehicles, liability, and litigation assistance.
Scope for promotion is also available for the right candidate. Many of our senior assessors started with the company as assessors.
If this all sounds great, please submit your resume and fill in the contact box below. Please ensure to highlight how you align with the key requirements of this role.
AAMC is an Equal Opportunity employer and are committed to recruiting and retaining a talented and diverse pool of extraordinary people.
Motor Loss Assessor – On road & WFH
Sydney, NSW & WFH
Are you a panel and paint shop manager or estimator, or an experienced motor assessor looking for a change?
Are you tired of corporate politics, boring work that leaves you unfulfilled, and the prospect of a dead-end job?
If so, we would love to hear from you.
We currently have a full-time position available for an on-road Motor Assessor.
About the role
At AAMC, you’ll never be bored. You won’t be stuck in a single location completing dull, repetitive work.
You’ll have the flexibility that you need to achieve a balance between your work life and your personal life.
Your days will be interesting and varied, and will help you grow and develop as an assessor.
Your key responsibilities will include:
- Conducting assessments and preparing detailed assessment reports
- Negotiating, monitoring, and communicating outcomes to clients and claimants
- Managing relationships with repairers
- Controlling client costs in line with business requirements
- Calculating vehicle values in line with accepted industry guidelines
- Undertake local and regional travel (as required)
Interested in working with us? Let us know.
Join the AAMC Motor Loss Assessing Training Program as a cadet and be on your way to becoming a fully qualified Motor Loss Assessor!
The 2-year program, fully subsided by AAMC will cover all aspects of insurance motor loss assessing and upon successful completion participants will have a Cert IV qualification in Vehicle Loss Assessing.
